1. Open Account

If you are rated 1 or 2 with the Jewelers Board of Trade (JBT) or are rated low-risk with any of our credit reporting agencies, we can open an account for you upon receipt of your signed credit application (this can be faxed). If you are not rated as described above, give us a call and ask for our Credit Policy Information and Application form. Allow approximately two weeks for processing. Some restrictions may apply.

2. Credit Card

We accept MasterCard, VISA, Discover and American Express. Customer/cardholder address and related information are verified with your issuing bank before your order is shipped. Some restrictions may apply.

How do we protect the security of your credit card information?
SofiDent’s systems are protected by a software firewall and Secure Sockets Layer (SSL) technology, which is the e-commerce standard for securing information that travels across the internet.

3. Prepaid Orders

Certified funds such as money orders or cashier’s checks are recommended. To expedite service, use a bank wire transfer. Please allow for price fluctuations and include shipping costs. If the quoted shipping cost is more than the actual cost, we will credit your account or issue a refund, whichever you request. If you send a check with your order, the check must include your name, address and daytime phone number. This information will be verified with your bank. Export funds are accepted in U.S. dollars only. Some restrictions may apply.

1. Orders are shipped on business days, Monday – Friday. Orders placed after the cut off time will be shipped the next business day. Business days are non-holidays Monday – Friday.

2. Transit time does not include the day an order is placed, holidays, Saturdays or Sundays.

3. SofiDent® offers flat-rate shipping for orders less than 5 pounds to our US customers using UPS ground shipping.  Some restrictions apply. Contact us for details.

100% SATISFACTION GUARANTEED

SofiDent stands by its products with a free returns policy. If you’re not completely satisfied with any product purchased from us, return it. We will handle your return upon receipt within 5 business days.

Returns Guidelines:

  • We do not accept returns postmarked more than 180 days after the invoice date.
  • We reserve the right to refuse merchandise that is returned after the 30-day warranty period or to charge additional restocking fees based on the original invoice date.
  • Special-order items, custom-made items, physically altered items and partially used packages are not returnable.

100% SATISFACTION GUARANTEED

If for any reason you are not 100% satisfied with your order – Please call us.

Sofidnet recognizes its responsibility to replace or issue credit for such products that are found to be defective. We do not accept liability for any loss or damage direct or consequential arising out of the use of or the inability to use the product. Before using, the user shall determine the suitability of the product for its intended use and the user assumes all risk and liability.

Thank you for visiting SofiDent. Your privacy is of the utmost importance to us. The information below is designed to inform you of what information we collect, why we collect that information, and how we use it. SofiDent is careful to protect your information and we do not share it with other companies, organizations, or individuals.

When you submit your personal information to us, you are giving us your consent to the collection, use and disclosure of your information as set forth in this Privacy Policy. We are available to discuss your questions or concerns regarding this Policy and our privacy practices. You have the right, at any time, to request a full disclosure of the information we have collected on you. You also have the right to request that all collected information be deleted (excluding such information that is directly required to do business with you or is required by federal law). To make such requests, please email [email protected]

We encourage you to check the date of our Privacy Policy each time you visit the website to ensure you are aware of the latest updates in this policy. We sometimes make changes to the Privacy Policy in order to comply with the various regulations that govern privacy practices.

Browsing our Website

In general, you can browse sofident.com without revealing any personal information about yourself. Some product lines, however, require you to have an account with SofiDent in order to view pricing. In all cases, placing an order requires you to disclose personally identifiable information so that we may properly process and ship your order.

Personally Identifiable Information

Personally identifiable information includes:
• your name
• shipping and billing addresses
• telephone number
• email address
• credit card and/or banking information

This information is used to:
• process and ship your order
• collect payment for your order
• communicate with you regarding your order
• contact you with marketing offers and information
• comply with applicable provisions of the Patriot Act and other federal laws.

SofiDent does not share this information with third-parties except as it may be required to process your order, to deliver marketing materials or to comply with governmental regulations. This information is never sold to third-parties.

Non-Personally Identifiable Information

Non-personally identifiable information includes:
• the IP address of your computer
• the type of computer or device you are using, etc.

This information allows us to deliver a positive user experience to you when shopping on our site as well as to detect and prevent fraud. Note that the non-personally identification is not linked to any personally identifiable information you submit on our site.

Use of Cookies

We use session ID cookies and persistent cookies. A session ID cookie enables the shopping cart experience and expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time or until it is deleted by you.

Data Security

SofiDent has physical and electronic procedures in place to keep all information collected on our website safe and secure. This website has what we believe to be reasonable security measures to protect the loss, misuse, and alteration of the information under our control. While we take steps we believe to be reasonable to protect the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.

Upon placing an order with SofiDent Dental Lab Supply the following terms and conditions apply:

1. The prices herein for U.S. and Canadian orders are F.O.B. Tempe, Arizona.
2. Account Payments

  • Net 30 days from shipping date. A monthly finance charge calculated at 18% per annum will be added to all past due balances.
  • SofiDent Dental Supply reserves the right to withhold shipments to any customer whose account is beyond 30 days.
  • There will be a $5.00 handling charge added on all orders under $100.00.

3. Drop Shipments will be subject to a $5.00 service charge. Meeting orders excluded.
4. All prices, specifications, and terms herein are subject to change without notice. All prices are in U.S. dollars.

ACCEPTANCE OF TERMS AND CONDITIONS

Your access and use of this website are subject to the following terms and conditions and all applicable laws and regulations. Please read these terms and conditions carefully. If you do not agree with all of these Terms and Conditions, do not access or otherwise use this website or any information contained on the website. By using or accessing this website, you agree to all of these Terms and Conditions.

COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and other material on this website or any other website maintained by us, are copyrights, trademarks, trade dress and/or other intellectual properties owned or licensed by us. No material from this website or from any other website maintained by us may be copied, reproduced, republished, uploaded, posted, transmitted, modified, distributed or publicly displayed, other than for your own use of this website, except as expressly permitted on this website. Doing so violates our copyright or other intellectual property rights or such rights of the party who licensed the use of such materials to us.

You may not remove, alter, or block any copyright or other proprietary notice on this website or any other website maintained by us. You may not assign, transfer, sell, lease, rent, charge, distribute, disclose or market to any third party any materials related to this website or any other website maintained by us, or otherwise deal in, encumber or infringe upon such materials, or use such materials on behalf of any third party or make available such materials to any third party.

All trademarks and service marks displayed on this website are the exclusive property of their respective owners.

NO WARRANTIES – THIS WEBSITE IS PROVIDED “AS-IS”

THE MATERIALS IN THIS WEBSITE ARE PROVIDED “AS-IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Information contained on this website has been prepared as a convenience to its users and is not intended to constitute advice upon which a user may rely. We have used reasonable efforts in collecting, preparing and providing quality information and material, but make no warranty or guarantee about the accuracy, completeness, or adequacy of the information contained in or linked to this website or any other website maintained by us. Users relying on information from this website do so at their own risk.

DISCLAIMERS

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT OR REPRESENT THAT THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR ANY OTHER WEBSITE MAINTAINED BY US OR THE SERVER(S) THAT MAKES THE WEBSITES AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS THAT INFORMATION AND MATERIALS IN THIS WEBSITE OR ANY OTHER WEBSITE ARE CORRECT, ACCURATE, TIMELY, RELIABLE, CORRECTLY SEQUENCED OR OTHERWISE. THE USER (AND NOT US) ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION.

EXCLUSIONS/LIMITATIONS

UNDER NO CIRCUMSTANCES, REGARDLESS OF WHETHER BASED ON CONTRACT, TORT OR NEGLIGENCE, OR IN LAW OR IN EQUITY, SHALL WE BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) THAT ARISE OUT OF OR ARE IN CONNECTION WITH ANY ERRORS, INACCURACIES, OMISSIONS, DEFECTS, OR UNTIMELINESS OF ANY CONTENT ON THIS WEBSITE, OR THE USE, INTERRUPTION OF USE, OR INABILITY TO USE THIS WEBSITE, THE MATERIALS IN THIS WEBSITE OR ANY OTHER WEBSITE MAINTAINED BY US, OR OTHERWISE RELATING TO THIS WEBSITE, EVEN IF WE OR AN AUTHORIZED REPRESENTATIVE OF US HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOU MAY BE ABLE TO DOWNLOAD FROM THE SYSTEM ELECTRONIC COMMUNICATIONS SENT AND RECEIVED AND TO MAINTAIN AND STORE COMMUNICATIONS ON YOUR SYSTEM. UNDER NO CIRCUMSTANCES SHALL THIS WEBSITE OR ANY OTHER WEBSITE MAINTAINED BY US BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF DOWNLOADING OR STORING ELECTRONIC COMMUNICATIONS.

ACCEPTABLE USE POLICY

The following are not permitted on this website:

ILLEGAL USE. Using this website to transmit any material (by e-mail, uploading, posting, or otherwise) that, intentionally or unintentionally, violates any applicable local, state, national or international law, or any rules or regulations promulgated thereunder;

THREATS. Using this website to transmit any material (by e-mail, uploading, posting, or otherwise) that threatens or encourages bodily harm or destruction of property;

HARASSMENT. Using this website to transmit any material (by e-mail, uploading, posting, or otherwise) that harasses another;

FRAUDULENT ACTIVITY. Using this website to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as “pyramid schemes,” “ponzi schemes,” and “chain letters;”

FORGERY OR IMPERSONATION. Adding, removing or modifying identifying network header information in an effort to deceive or mislead, or attempting to impersonate any person by using forged headers or other identifying information;

UNSOLICITED COMMERCIAL E-MAIL/UNSOLICITED BULK E-MAIL Using this website to transmit any unsolicited commercial e-mail or unsolicited bulk e-mail, or facilitating unsolicited commercial e-mail or unsolicited bulk e-mail whether or not that e-mail is commercial in nature;

UNAUTHORIZED ACCESS. Using this website to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, our security measures or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data;

COPYRIGHT OR TRADEMARK INFRINGEMENT. Using this website to transmit any material (by e-mail, uploading, posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software;

COLLECTION OF PERSONAL DATA. Using this website to collect, or attempt to collect, personal information about third parties without their knowledge or consent;

Reselling the services. Reselling access, any content or any aspect of this website without our authorization; and

NETWORK DISRUPTIONS AND UNFRIENDLY ACTIVITY. Using this website for any activity which adversely affects the ability of other people or systems to use the website, including “denial of service” attacks against another network host or individual user, interfering with or disrupting other network users, network services or network equipment.

We may take any one or more of the following actions in response to actual or suspected violations above:
• issue warnings: written or verbal;
• suspend use or posting privileges;
• suspend or terminate the user’s account;
• charge the user for administrative costs and/or reactivation charges; or
• bring legal action to enjoin violations and/or to collect damages, if any, caused by violations.

We may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.

MISCELLANEOUS

These Terms and Conditions, the Privacy Policy and the other policies posted on this website constitute the entire agreement between you and us with respect to your use of this website and may be amended only by an authorized officer of the Company executing a writing amending these Terms and Conditions.

We may also revise, amend, or modify these Terms and Conditions, the Privacy Policy and any other user policies and agreements, at any time by changing these Terms and Conditions as posted here. Notice of any revision, amendment, or modification may be posted on this website and/or on users’ start pages and/or by e-mail and/or in our various publications and mailings to users. Users are deemed to be aware of and bound by any changes to these Terms and Conditions and the Privacy Policy. We shall not be deemed to have waived any rights or remedies accruing to it hereunder unless such waiver is in writing and signed by our respective authorized officers. No delay or omission by us in exercising any right shall operate as a waiver of said right on any future occasion. All rights and remedies hereunder shall be cumulative and may be exercised singularly or concurrently.

The federal and state courts located in Arizona alone have exclusive jurisdiction over all disputes arising out of or relating to this Agreement and the website. You consent to the personal jurisdiction of such courts sitting in the aforementioned State with respect to such matters or otherwise between you and us, and waive your rights to removal or consent to removal.

Any provision of these Terms and Conditions that by their nature extend beyond the expiration of this agreement shall survive expiration or termination of this agreement and shall remain in effect until all such obligations are fully satisfied.

If any provision of these Terms and Conditions or the application thereof to any party or circumstances shall, to any extent, now or hereafter be or become invalid or unenforceable, the remainder of these Terms and Conditions shall not be affected thereby and every other provision of this Agreement shall be valid and enforceable, to the fullest extent permitted by law.

If you have any questions regarding our policies, please call 480-422-4674 or email us at [email protected].